With the Christmas and New Year period approaching, we would like to advise you of our opening and closing times for the Festive period, and also our Out of Hours Emergency contact details.
| Date | Event | Customer Service open/closed | Orders | Deliveries |
|---|---|---|---|---|
| Monday 21st December | 08:30 - 18:00 | Normal Ordering | Normal Deliveries | |
| Tuesday 22nd December | 08:30 - 18:00 | Normal Ordering | Normal Deliveries | |
| Wednesday 23rd December | 08:30 - 18:00 | Normal Ordering | Normal Deliveries | |
| Thursday 24th December | 08:30 - 16:00 | Orders Placed scheduled for next available delivery | Normal Deliveries | |
| Friday 25th December | Christmas Day | CLOSED | ||
| Saturday 26th December | Boxing Day | CLOSED | ||
| Sunday 27th December | CLOSED | |||
| Monday 28th December | Substitute Bank Holiday | CLOSED | ||
| Tuesday 29th December | 08:30 - 16:00 | Normal Ordering | Normal Deliveries | |
| Wednesday 30th December | 08:30 - 16:00 | Normal Ordering | Normal Deliveries | |
| Thursday 31st December | 08:30 - 16:00 | Orders Placed scheduled for next available delivery | Normal Deliveries | |
| Friday 1st January 2021 | New Years Day | CLOSED | ||
| Saturday 2nd January | 09:30 - 12:00 | Orders Placed scheduled for next available delivery | AM Deliveries where applicable | |
| Sunday 3rd January | CLOSED | |||
| Monday 4th January | Public Holiday (Scotland Only) | 08:30 - 18:00 | Normal Ordering | Normal Deliveries (No Deliveries Scotland) |
Please note that when our Customer Service Centre is closed there is an Out of Hours Emergency service available for Hospital Customers throughout the Christmas period. You can contact us on the following numbers, please select the number nearest to your location. For non-urgent enquiries please email us on customerservice@phoenixmedical.co.uk and we will respond to you as soon as we are open.
Local Depot Emergency Contacts:
Aberdeen 0844 736 9975 | East Kilbride 0844736 9976 | Belfast 0844 736 9978 | Wrexham 0844 736 9979 | York 0844 736 9981 | Cardiff 0844 736 9982 |
Birmingham 0844 736 9983 | St Albans 0844 736 9984 | Swanley 0844 736 9985 | Portsmouth 0844 736 9986 | Plymouth 0844 736 9987 | Runcorn 0844 736 9993 |
Norwich 0844 736 9995 |
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