Customer Service

Christmas and New Year Opening Times 2021

England, Wales, Scotland and Northern Ireland

With the Christmas and New Year period approaching, we would like to advise you of our opening and closing times for the Festive period, and also our Out of Hours Emergency contact details.

Note: There will be no deliveries on any of The Bank Holidays or Saturday 1st January 2022.

DateEventCustomer Service
open/closed
24th December 08:30 - 16:00
25th DecemberChristmas DayCLOSED
26th DecemberBoxing DayCLOSED
27th DecemberSubstitute Bank HolidayCLOSED
28th DecemberSubstitute Bank HolidayCLOSED
29th December 08:30 - 16:00
30th December 08:30 - 16:00
31st December 08:30 - 16:00
1st January 2022New Years DayCLOSED
3rd JanuarySubstitute Bank HolidayCLOSED
4th JanuaryPublic Holiday
(Scotland Only)
08:30 - 18:00

Normal hours will resume from the 5th January 2022. 

Please note that when our Customer Service Centre is closed there is an Out of Hours Emergency service available for Hospital Customers throughout the Christmas period. You can contact us on the following numbers, please select the number nearest to your location. For non-urgent enquiries please email us on customerservice@phoenixmedical.co.uk and we will respond to you as soon as we are open.

Local Depot Emergency Contacts:

You can contact us on the following numbers, please select the number nearest to your location.

Aberdeen
0844 736 9975

East Kilbride
0844736 9976

Belfast
0844 736 9978

Wrexham
0844 736 9979

York
0844 736 9981

Cardiff
0844 736 9982

Birmingham
0844 736 9983

St Albans
0844 736 9984

Swanley
0844 736 9985

Portsmouth
0844 736 9986

Plymouth
0844 736 9987

Runcorn
0844 736 9993

Norwich
0844 736 9995