Customer Service

Christmas and New Year Opening Times 2020

England, Wales, Scotland and Northern Ireland

With the Christmas and New Year period approaching, we would like to advise you of our opening and closing times for the Festive period, and also our Out of Hours Emergency contact details.

DateEventCustomer Service
open/closed
OrdersDeliveries
Monday 21st December 08:30 - 18:00Normal Ordering Normal Deliveries
Tuesday 22nd December 08:30 - 18:00Normal Ordering Normal Deliveries
Wednesday 23rd December 08:30 - 18:00Normal Ordering Normal Deliveries
Thursday 24th December 08:30 - 16:00Orders Placed scheduled
for next available delivery
Normal Deliveries
Friday 25th DecemberChristmas DayCLOSED  
Saturday 26th DecemberBoxing DayCLOSED  
Sunday 27th December CLOSED  
Monday 28th DecemberSubstitute Bank HolidayCLOSED  
Tuesday 29th December 08:30 - 16:00Normal OrderingNormal Deliveries
Wednesday 30th December 08:30 - 16:00Normal OrderingNormal Deliveries
Thursday 31st December 08:30 - 16:00Orders Placed scheduled
for next available delivery
Normal Deliveries
Friday 1st January 2021New Years DayCLOSED  
Saturday 2nd January 09:30 - 12:00Orders Placed scheduled
for next available delivery
AM Deliveries where
applicable
Sunday 3rd January CLOSED  
Monday 4th JanuaryPublic Holiday
(Scotland Only)
08:30 - 18:00Normal OrderingNormal Deliveries
(No Deliveries Scotland)

Please note that when our Customer Service Centre is closed there is an Out of Hours Emergency service available for Hospital Customers throughout the Christmas period. You can contact us on the following numbers, please select the number nearest to your location. For non-urgent enquiries please email us on customerservice@phoenixmedical.co.uk and we will respond to you as soon as we are open.

Local Depot Emergency Contacts:

Aberdeen

0844 736 9975

East Kilbride

0844736 9976

Belfast

0844 736 9978

Wrexham

0844 736 9979

York

0844 736 9981

Cardiff

0844 736 9982

Birmingham

0844 736 9983

St Albans

0844 736 9984

Swanley

0844 736 9985

Portsmouth

0844 736 9986

Plymouth

0844 736 9987

Runcorn

0844 736 9993

Norwich

0844 736 9995