NuCare

NuCare is a wholly owned subsidiary of PHOENIX in the UK, operating in all customer channels in the appliance market.

NuCare, our Dispensing Appliance Contract (DAC), has presented PHOENIX with a unique and exciting opportunity to create an innovative service solution for the various customer channels within the wider medical device market.

NuCare works in close partnership with pharmacists, doctors, nurses and manufacturers to support patients with a complete range of incontinence, ostomy, wound care, compression therapy and medical device services and products.

We are dedicated to providing a valued, discreet and reliable service tailored to meet the specific needs of our patients and healthcare partners.

We understand that there is significant growth within the UK medical device market and a synergistic and strategic approach across retail, wholesale and our membership organisations enables NuCare, and the wider PHOENIX business, to enhance its surgical and medical devices offering.

Getting in touch

If you need any help or assistance, or just looking for further information about NuCare, get in touch.

  • Telephone:  0800 169 1928

Privacy Notice – NuCare Limited V4.0

NuCare Limited are a company registered in England and Wales under Company Number: 2821239 with Registered Offices at: Rivington Road, Whitehouse Industrial Estate, Preston Brook, Runcorn, Cheshire, WA7 3DJ.

ICO Registration Number:ZA367137

Email: patientservices(at)nucare.co.uk      

Website: www.phoenixmedical.co.uk/en/our-group/our-brands/nucare

NuCare are part of the PHOENIX Group UK, Our brands include PHOENIX Medical Supplies, Rowlands Pharmacy, PHOENIX Healthcare Distribution, PSUK, Numark and Nupharm.

Your Data Matters

This privacy notice tells you what to expect when NuCare collects and processes your personal information. We take the protection of your data seriously and are committed to being transparent with you about the data we collect and how it is used and shared. We are committed to ensuring that we meet all our obligations under the Data Protection Act 2018 and the UK General Protection Regulations and as amended from time to time.

Table of Contents

1. Your personal data and what we use it for.

2. Lawful basis for processing your data.

3. Your rights.

4. Retaining your data.

5. Security.

6. NHS Data Opt Out.

7. Changes to this privacy policy.

1. Your personal data and what we use it for

We process your personal data, which may include but not limited to your name, contact details, phone numbers, GP, Date of Birth, NHS number, location details such as postcode, prescription medicines you are prescribed, any health care services that we provide to you, customer and employee surveys and offers for the purposes of:- 

  • Internal record keeping.

  • To improve our products and services.

  • Where appropriate we may share your personal data with your GP or other healthcare professional for the purpose of your continued care.

  • We may share the information with our associate group companies in order to improve the goods and services we provide.

  • We may share the information with our other third party business partners which may include the NHS Business Services Authority and other relevant NHS Local Authorities for the provision and payment of the services which we provide.

  • For the purpose of employee training and to improve our quality of service, we may obtain some personal information from monitoring or recording calls.

  • For the safety and security of our employees and visitors we may use CCTV on our premises.

  • Keeping you informed (via email) about new products, special offers or other information which we think you may find interesting If you no longer wish to receive such emails you can do this by contacting the Rowlands Pharmacy team to unsubscribe any time patientservices(at)nucare.co.uk or call  0800 0283709.

  • Market research, we may, from time to time, contact you for market research purposes. We may contact you by email, phone, or post.  

2. Lawful basis for processing your data

We process your data for the performance of a task that is in the public interest, for the provision of healthcare, healthcare treatments and for the management of the wider healthcare system. We do not use any automated decision making processes when processing your personal data. It is on the basis of Legitimate Interests that we process images captured on CCTV and is for the prevention and detection of crime in safeguarding staff and visitors to our premises.

3. Your rights

Data protection laws provide you with a number of rights as set out below, not all of these rights are absolute and some only apply in certain circumstances.

Right to access your personal data

You may request confirmation that we hold personal data about you, as well as access to a copy of any such data

Right to rectification

You may ask us to rectify any inaccurate information we hold about you.

Right to erasure

In certain circumstances, you may ask us to delete your personal information.

Right to restriction

In certain circumstances, you may ask us to restrict the processing of your personal information.

Right to portability

For any information you have provided to us yourself, you may request the receipt or transfer to another organisation in a structured, commonly used and machine-readable form.

Right to object

In certain circumstances, you may object to our processing of your personal information.

Right to make a complaint

You have the right to lodge a complaint with the supervisory authority (although we would encourage you to contact us in the first instance).

If you believe that any information we are holding on you is incorrect or incomplete, please telephone, write or email us as soon as possible using the contact details below. We will promptly correct any information found to be incorrect;

NuCare Limited

Units C5 & C6,
Hortonwood 10,
Telford,
Shropshire,
TF1 7ES

Tel: 0800 0283709

Email:patientservices(at)nucare.co.uk 

Our Data Protection Team can help you with any general enquires relating to data protection and can be contacted at:

 

Data Protection Team, 

Phoenix Medical Supplies 

Rivington Road, 

Whitehouse Industrial Estate, 

Preston Brook, Runcorn, 

Cheshire, 

WA7 3DJ.

 

Email dataprotection(at)phoenixmedical.co.uk

If you would like to exercise any of your rights, please contact our dedicated Data Protection Team who will review and process the request.

 

If you wish to raise a complaint regarding the processing of your personal data please contact the Data Protection Team on the details above or click here to submit online. 

You have the right to lodge a complaint with the supervisory authority (although we would encourage you to contact us in the first instance).  The Information Commissioner can be contacted at; Information Commissioners Office, Wycliffe house, Water Lane, Wilmslow, Cheshire, SK9 5AF  https://ico.org.uk/

4. Retaining your data

We hold your information for as long as is required by the NHS (https://psnc.org.uk/contract-it/pharmacy-regulation/retention-of-pharmacy-records/ ), or in accordance with the Limitation Act 1980 or as long as is reasonably necessary in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation and any subsequent UK data protection legislation.

5. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We may need to transfer your information outside the United Kingdom to other service providers and business partners. We will only transfer your personal information in this way where there is an adequate level of protection that is the same as the level of protection required under United Kingdom data protection legislation.

6. NHS Data Opt Out

NuCare adheres to the NHS Data opt out. To exercise your right to opt out please visit the NHS website. https://www.nhs.uk/your-nhs-data-matters/

7. Changes to this privacy policy

We keep our privacy policy under regular review to make sure it is up to date and accurate. Therefore we may amend this Privacy Policy at any time, so please check back frequently. 

This policy was last updated May 2026